Phone 1-800-786-1237

Fax 1-800-520-6472

08:00 AM - 06:00 PM(EST) (Monday - Sunday)

FAQ

  • What is the difference between a generic medication and a brand name medication?
    • A generic medication is a medication which is manufactured by a company which was not the innovator.  Generic drugs are copies of brand name drugs but they are not necessarily identical or the exact same as their brand name counterparts.

      A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

  • Do I need a prescription?
    • If you are ordering a prescription drug, yes. All of our contracted pharmacies require a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.
  • How do I send the prescription?
    • You may send the prescription and other documents to us by fax, email or regular mail.
      The toll free fax number is 1-800-520-6472.

      The email address is info@afffordablerxmeds.com

      Or mail your documents to us at;
      Affordable Rx Meds
      3070 NW 72nd Ave.
      Miami, Florida 33122
  • Is AffordableRxmeds.com a pharmacy?
    • No, AffordableRxmeds.com is not a pharmacy, but a prescription referral service that provides you with direct access to affordable prescription drugs. With our contracted pharmacy care providers in India,United Kingdom and Turkey, we provide our customers world-class service and access to a wide range of products and services.
  • How much medication can you supply?
    • Our contracted pharmacies in India, United Kingdom and Turkey are able to dispense up to a 3 month supply of medication at a time. Any refills remaining on the prescription will be kept on your patient profile until you are ready to refill with us again!
  • How long will my order take to arrive?
    • Prescription orders are normally shipped from our contracted pharmacies in India, United Kingdom and Turkey within a week of receiving your prescription(s) and placing an order. Over the counter (OTC) medications are normally shipped within 3 business days. Once shipped, your medication(s) will take 2 to 4 weeks to arrive at your residence.

      On rare occasions some shipments may take more than 2 to 4 weeks to arrive at your residence. This may be due to possible disruptions with international postal services or customs.

      We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact our customer care team toll-free at 1-800-786-1237 or via email info@affordablerxmeds.com . We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.

      We do advise our patients to place an order for their medication(s) as far in advance as possible, such as 30-45 days prior to when the medication will be needed.
  • Can I cancel my order once it has been submitted?
    • When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.
  • What is your policy regarding shipping multiple medications in one order?
    • Our contracted pharmacies in India, United Kingdom and Turkey will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.
  • Will you ship any controlled substances?
    • Our contracted pharmacies do not ship narcotic and controlled substances such as tranquilizers or opiate-containing medications. We reserve the right to refuse to accept orders for drugs where there is a concern for potential abuse. At this time we also do not ship medications which require refrigeration.
  • Why do the pills I received look different than the ones I get from my local pharmacy?
    • If you are used to brand name medications and have ordered a generic through us the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain the same active ingredient(s) and work in the same way.

      If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.

      If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.
  • If I don’t see my medication on your website, does it mean you don’t carry it?
    • We may be able to source the drug that is not currently on our website. Please call our toll free number 1-800-786-1237.
  • Do your contracted pharmacies source medications internationally?
    • Yes, our contracted pharmacies do source prescription medications from the foreign jurisdiction in which they are located (in our case from India, United Kingdom and Turkey). All prescription medications internationally sourced by our contracted pharmacies meet the high standards of the country of origin. Patients will always be made aware of where their medication is being sourced from when placing an order online or through our toll-free phone number.
  • What are your shipping charges?
    • We charge a flat fee of $10 for shipping for your entire order (regardless of number of products you order ) shipped to the continental United States and its territories. To all other destinations, a minimum shipping charge of $20 is applied, but will vary depending on the dispensing country.
  • Will I be charged any other fees or taxes?
    • AffordableRxMeds.com will only charge the cost of products and a flat shipping fee of $10.
  • What guarantee do you offer to ensure I receive my order?
    • As long as you have provided a correct United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order.
  • How do I know that the order has been shipped?
    • Once the order is shipped, we send an email confirmation along with shipment tracking number so it can be tracked.
  • Will you accept returns?
    • Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free our customer care representative so we can take care of your concerns.
  • Will you accept my insurance?
    • At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage.
  • How does your price match guarantee work?
    • AffordableRxMeds.com’s contracted pharmacies will match prices of any Canadian International Pharmacy Association (CIPA) approved pharmacy. Shipping fees must be included when making the comparison. Competitor promotions and specials are excluded. Competitor price quotes must be provided and valid at the time of placing the order to be eligible. The competitor must also have the product(s) in stock.
  • How do your promotional codes work?
    • Occasionally, we will promote our website using coupons and promotional codes. You will be prompted to enter this promotional code during check out. Only one code can be used per order. Our promotional codes and coupons cannot be combined with our Referral Program.
  • How does your Referral Program work?
    • If you refer a friend or family member to AffordableRxMeds.com and they mention your name while signing up over the phone you will receive $10 off of your next order. Once their order ships a $10 credit will be applied to your account for your next order through us! There is no limit on the amount of friends and family you may refer to us! If you have any additional questions regarding our Referral Program please feel free to give us a call toll-free or via email info@affordablerxmeds.com.
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